Lenovo ThinkPad USB-C Product Defect Investigation

08.17.2020

Girard Sharp consumer protection attorneys are investigating reports of a product defect in Lenovo’s ThinkPad laptops. Reports indicate that the USB-C firmware in ThinkPad laptops manufactured from 2017 to 2019 prevents the laptop from being charged or connecting to external drives or other devices.

Are you an owner of a Lenovo ThinkPad? Contact our Attorneys for a free consultation.

If you own a 2017 to 2019 Lenovo ThinkPad laptop, you may be eligible for relief. Protect your rights by speaking with a Girard Sharp consumer protection attorney. Call us toll-free at 866-981-4800 or submit your information below:

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More Details on Lenovo ThinkPad Investigation

Lenovo ThinkPads reportedly suffer from a defect in the laptop’s USB-C port. USB-C ports are becoming the industry standard given their ability to charge the device and act as a data transfer port at high transfer speeds.

Lenovo has already posted a support page regarding the USB-C problems with ThinkPads. According to Lenovo, the problems include:

  • USB-C port not working
  • Intel Thunderbolt controller not visible in the OS/Device Manager
  • USB-C or Thunderbolt docking stations not visible or having connectivity problems
  • HDMI output not available
  • System battery not charging with a USB-C power adapter connected to the USB-C port
  • Intel Thunderbolt pop-up error message
  • Intel Thunderbolt safe mode error message
  • BIOS Thunderbolt communication error or hang during POST

List of ThinkPad Models with Potential Defect:

  • P43s (Type 20RH, 20RJ)
  • P51 (Type 20MM, 20MN)
  • P51 (Type 20HH, 20HJ)
  • P51s (Type 20HB, 20HC)
  • P51s (Type 20JY, 20K0)
  • P52 (Type 20M9, 20MA)
  • P52s (Type 20LB, 20LC)
  • P53s (Type 20N6, 20N7)
  • P71 (type 20HK, 20HL)
  • T470 (Type 20HD, 20HE)
  • T470 (Type 20JM, 20JN)
  • T470s (type 20HF, 20HG)
  • T470s (type 20JS, 20JT)
  • T480 (Type 20L5, 20L6)
  • T480s (type 20L7, 20L8)
  • T490 (Type 20N2, 20N3)
  • T490 (Type 20RY, 20RX)
  • T490 (Type 20Q9, 20QH)
  • T490s (Type 20NX, 20NY)
  • T570 (Type 20H9,20HA)
  • T570 (Type 20JW, 20JX)
  • T580 (Type 20L9, 20LA)
  • T590 (Type 20N4, 20N5)
  • X1 Carbon 5th Gen - (Type 20HR, 20HQ)
  • X1 Carbon 6th Gen - (Type 20KH, 20KG)
  • X1 Carbon 7th Gen - (Type 20QD, 20QE)
  • X1 Carbon 7th Gen - (Type 20R1, 20R2)
  • X1 Yoga 2nd Gen (Type 20JD, 20JE, 20JF, 20JG)
  • X1 Yoga 3rd Gen (Type 20LD, 20LE, 20LF, 20LG)
  • X1 Yoga 4th Gen (Type 20QF, 20QG)
  • X1 Yoga 4th Gen (Type 20SA, 20SB)
  • X1 Tablet 3rd Gen (Type 20KJ, 20KK)
  • X280 (Type 20KF, 20KE)
  • X380 Yoga (Type 20LH, 20LJ)
  • X390 (Type 20Q0, 20Q1)
  • X390 Yoga (Type 20NN, 20NQ)
  • Yoga 370 (Type 20JJ, 20JH)

If you own a Lenovo ThinkPad laptop and are experiencing problems with your USB-C port, contact one of our consumer protection attorneys today by calling 866-981-4800 or by filling out the form above.

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