Disabled Meta Advertising Account Investigation

10.24.2022

Girard Sharp attorneys are investigating reports that Meta Platforms, Inc. has been disabling the advertising accounts of business that use Facebook and Instagram, often after the account was accessed by an unauthorized third-party. According to these reports, Facebook offers little to no support for business owners to help them regain access to their accounts, resulting in business interruption and loss of income.

If you own a business that uses Meta Platforms for advertising and have been permanently locked out of your accounts after a breach, you may have a claim for relief. Contact the attorneys at Girard Sharp toll-free at (866) 981-4800 or fill out the form below.

Were You Locked Out of Your Meta Advertising Account?






More about the Disabled Meta Advertising Account

Several small business owners report being locked out of their Meta Platforms advertising accounts after the account was accessed by an unauthorized third-party. Often the third-party reportedly used the account to run ads for a scam business and post obscene content in violation of Facebook Community Standards. As a result, Facebook disabled the account.

Business owners have expressed frustration that Facebook does not offer solutions for regaining access to their accounts. Instead, it reportedly relies on an automated system for reporting compromised accounts, but this system cannot restore users to their business accounts. Facebook also reportedly does not take any action to stop the third-parties from accessing other advertising accounts.

Many small business owners reported relying on Facebook advertising to run and grow their businesses and have suffered significant loss of income as a result of their account being disabled. Some reports suggests that 60% of small businesses are forced to close after having their account disabled.

This lack of support is inconsistent with Meta’s terms and conditions that promise to maintain the security and availability of its products and services. It is also inconsistent with Meta’s own advertising that claims its platforms support small businesses.

If you own a business that uses Meta Platforms for advertising and have been permanently locked out of your accounts after a breach, you may have a claim for relief. Contact the attorneys at Girard Sharp toll-free at (866) 981-4800 or fill out the form below.

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