HP OfficeJet Pro Printers Investigation


Girard Sharp attorneys are investigating reports of certain HP OfficeJet printers experiencing a blue screen error on their touchscreen after a firmware update in early May. The error renders the printers unusable. Among the affected printers are the OfficeJet 8010e and OfficeJet 902x models, including the Pro 9022e, Pro 9025e, Pro 9020e All-in-One and Pro 9025e All-in-One variants.

If you have an HP OfficeJet Pro 902x printer that has been rendered unusable by the recent firmware update, talk to a consumer protection attorney about your rights. You may be entitled to relief.

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More About the HP OfficeJet Pro 902x Printers Investigation

 After an automatically installed software update in early May, owners of OfficeJet 902x models have been reporting online that they are experiencing a blue screen with the error code 83C0000B. This error leaves the printer unusable as there is no way to perform a factory reset on an HP OfficeJet without interacting with the printer’s touchscreen display.

HP has no solution at this time.

If you purchased a HP OfficeJet Pro 902x printer, protect your rights by contacting a Girard Sharp attorney today. Dial (866) 981-4800 or submit your information through the form above for a free consultation about your options. 

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We have recovered hundreds of millions of dollars for our clients in cases concerning false advertising, unfair business practices, and defective products against some of the nation’s largest companies, including LG, Google, and Apple.

For a free consultation about your potential claims, contact one of our consumer protection lawyers at (866) 981-4800 or fill out the form at the top of this page.

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