JPMorgan Chase Robo-Signing Debt Collection Investigation


Girard Sharp is investigating potential claims on behalf of JPMorgan Chase credit card customers who may have been improperly sued by the bank in debt collection actions.

Rather than individually analyze and substantiate each lawsuit, JPMorgan reportedly initiated thousands of suits without individualized analysis, through “robo-signing”—an automated practice that may allow for inaccurate information and may also violate a 2015 consent order entered into between Chase and the Consumer Financial Protection Bureau.

If you are a credit card customer of JPMorgan Chase and believe you have been wrongfully sued to collect a debt, you may have a claim for relief. For a free consultation about your potential claim, contact a Girard Sharp consumer protection attorney by filling out the form below or calling us toll-free at (866) 981-4800.

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More About the Chase Robo-Signing Investigation

A recent ProPublica investigation reported that starting in early 2020, Chase began filing thousands of lawsuits against credit card customers who had fallen behind on their payments—a practice it had discontinued in 2011. 

Regulators reportedly discovered that Chase filed those earlier lawsuits using a practice known as “robo-signing,” in which a small group of employees based in one San Antonio office signed short affidavits, without personal knowledge, that reported erroneous debts greater than what consumers owed.

Although Chase did not admit any wrongdoing in the regulatory proceedings, it entered into a consent order that required it to provide significant evidence in similar debt collection actions. According to the ProPublica report, that order expired in early 2020—at which point JPMorgan Chase resumed its robo-signing, filing thousands of lawsuits against customers who fell behind on credit card payments.

If you are a Chase credit card customer and believe you have been wrongfully sued for late payments, contact a Girard Sharp consumer protection attorney. Fill out the form above or call us toll-free at (866) 981-4800 for a free consultation.

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Girard Sharp LLP represents investors, consumers, and institutions in class actions and other complex litigation nationwide. We serve on the Plaintiffs’ executive committee in the recent spoofing litigation against JPMorgan Chase that settled for $60 million, a favorable resolution that the district court preliminarily approved in December 2021. (S.D.N.Y. Case No. 1:18-cv-10356.) We also served as court-appointed co-lead counsel in the Chase Bank “Check Loan” Contract Litigation, Case No. 09-2032 (N.D. Cal.), where the plaintiffs obtained certification of a nationwide class and then achieved a $100 million recovery for Chase cardholders. Girard Sharp has earned top-tier rankings from U.S. News and World Report for Securities and Class Action Litigation and has been repeatedly selected as an Elite Trial Lawyers finalist by the National Law Journal.

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