LG Refrigerator Class Action

Case Update: Court Approves Preliminary Settlement in LG Refrigerator Class Action Lawsuit

On August 19, 2020, U.S. District Judge Madeline Cox Arleo issued an order preliminarily approving plaintiffs’ proposed settlement with LG and authorized the Court-appointed Settlement Administrator, Angeion Group, LLC, to begin issuing notice to the 1.55 million member Settlement Class and accepting claims. Attorneys Daniel Girard, Adam Polk, and Simon Grille represents plaintiffs in this action along with co-counsel from Berger Montague and Chimicles Schwartz Kriner & Donaldson-Smith.

If you purchased your LG Refrigerator after January 1, 2014 and experienced a No-Cooling Event, you may be eligible for compensation and should submit a Claim Form to the Settlement Administrator. All of the details and information regarding the settlement is available at the Settlement Website, www.LGFridgeSettlement.com, or you may contact the Settlement Administrator by phone, email, or mail using the contact information below. Settlement Class Members can submit a Claim Form until January 11, 2021 and may be eligible for a large cash payment if their LG Refrigerator stopped cooling within five years of purchase.

LG Refrigerator Class Action Lawsuit

Girard Sharp filed a class action lawsuit against LG on behalf of US consumers who purchased LG refrigerators equipped with linear compressors.  These refrigerators are reported to be defective, resulting in failure of the refrigerator’s linear compressor, which renders the LG refrigerators unable to perform their most basic function: cooling and preserving food and beverages. Although refrigerators should last 13 years on average, the LG refrigerators have been failing within 36 months.

Plaintiffs allege that LG has known about the defect since 2014, and that despite its knowledge of the compressor defect, LG has sold and continues to sell these refrigerators without alerting purchasers to the problem.

Furthermore, when consumers have made warranty claims for malfunctioning refrigerators, instead of replacing them with working units or offering refunds, LG instead attempted futile repairs or replaced defective compressors with other defective compressors, resulting in repeated refrigerator failures for many.

How To Submit A Claim

Consumers can visit the Settlement Website, www.LGFridgeSettlement.com, or call the LG Settlement Toll-Free Number: (855) 918-4661, to obtain further details about the settlement. The Settlement Website includes the list of LG refrigerators models covered by the settlement, all relevant dates and deadlines, access to relevant court documents, and answers to frequently asked questions. Claim Forms are available at and can be submitted to www.LGFridgeSettlement.com or by email to Info@LGFridgeSettlement.com, or by mail to LG Fridge Settlement, Attn: Settlement Administrator, 1650 Arch Street, Suite 2210, Philadelphia, PA 19103.

Who is Eligible to File a Claim?

The applicable Covered Models are the following LG Refrigerator models, with serial number range 401********* to 712*********.

LFC28768SB

LFXS29626B

LSFXC2476S

LFC28768ST

LFXS29626S

LSXC22386D

LFC28768SW

LFXS29626W

LSXC22386S

LFCS31626S

LFXS29766S

LSXC22396D

LFX28968D

LFXS30726S

LSXC22396S

LFX28968SB

LFXS30766D

LSXC22426S

LFX28968ST

LFXS30766S

LSXS22423B

LFX28968SW

LFXS30796D

LSXS22423S

LFX29927SB

LFXS30796S

LSXS22423W

LFX29927ST

LMXC23746D

LSXS26326B

LFX29927SW

LMXC23746S

LSXS26326S

LFX29945ST

LMXS27626D

LSXS26326W

LFXC24726D

LMXS27626S

LSXS26336D

LFXC24726S

LMXS27676D

LSXS26336S

LFXC24796D

LMXS30746S

LSXS26336V

LFXC24796S

LMXS30776D

LSXS26366D

LFXS24623B

LMXS30776S

LSXS26366S

LFXS24623D

LPXS30866D

LSXS26386D

LFXS24623S

LSFD2491ST

LSXS26386S

LFXS24623W

LSFXC2476D

LSXS26396S

LFXS24663S

   

Settlement Class Members can identify the model they own by looking at the label inside the door of their LG Refrigerator. Additionally, the owner’s manual, purchase receipt, invoice for in-home delivery of the LG Refrigerator, service tickets, repair documents, or communications with LG, may also list the model number.

What Do Settlement Class Members Receive Under the LG Refrigerator Class Action Settlement?

As set forth in more detail on the Settlement Website, www.LGFridgeSettlement.com, Settlement Class Members may be eligible for a substantial cash payment if their LG refrigerator stopped cooling within five years of purchase, including up to $450 upon submission of a Claim Form under oath without accompanying proof, or more by supporting their claim with accompanying documentation such as receipts, invoices, photographs or other reasonable evidence of losses.

Specifically, Settlement Class Members are eligible for a cash payment if their LG Refrigerator stopped cooling and within five years of purchase, they:

  • Paid for parts to have their LG Refrigerator repaired (up to 100% reimbursement);
  • Paid for labor to have their LG Refrigerator repaired (up to 100% reimbursement);
  • Had unsuccessful repairs (up to $1,000 depending on number of repairs);
  • Had delayed repairs (up to $1,000 depending on length of delay);
  • Replaced their LG Refrigerator because it stopped working ($650); and/or
  • Had property loss such as spoiled food, beverages, medicine, or other perishables, or from property damage such as leaking (up to $3,500).

Under the settlement, the warranty is being extended on covered models to five years from the date of purchase including all labor costs related to cooling repairs during that period. For a limited time, Settlement Class members will also be provided free warranty service if their refrigerator stops cooling, even if the original warranty is expired. Under the settlement, LG will also:

  • Create an LG Refrigerator Customer Care Team to address No-Cooling Events with live operator support;
  • Increase the number of its service technicians;
  • Implement faster repair service;
  • Implement a new mobile service application for the use of service technicians;
  • Invest in efforts to develop and upgrade parts and software to improve the cooling performance of LG Refrigerators;
  • Implement a proactive consumer outreach program; and
  • Enhance Customer Care to provide qualifying Settlement Class Members who experience multiple No-Cooling Events during the extended warranty period with cash payments, all as more fully described at www.LGFridgeSettlement.com.

 News Coverage on Settlement

LG Settles Class-Action Lawsuit Over Refrigerator Compressors – Consumer Reports

Some LG Fridge Owners Could Get Cash in Class Action Settlement – NBC Bay Area

LG Offers Reimbursement for Refrigerator Repairs, Lost Food – NBC7 San Diego

NBC 5 Responds: Settlement to Offer Cold Hard Cash for Some LG Fridge Owners – NBC5 Chicago

LG refrigerator settlement means close to 1.6 million could receive a large cash payment – TMJ4 Milwaukee

Class Action Settlement for LG Refrigerators – NBC10 Boston

Some LG Refrigerator Owners Will Get Cash Back Following Settlement – NBC10 Philadelphia

LG Agrees to Class Action Settlement Over Refrigerator Defect Claims – NBC4 Washington

LG refrigerator settlement means close to 1.6 million could receive a large cash payment – MSN.com

Do you qualify? Owners of popular refrigerators may be able to receive money – Click2Houston

Our Commitment to Excellence

Girard Sharp has earned national Tier 1 rankings for Mass Tort and Class Action Litigation and has been named to the U.S. News – Best Lawyers “Best Law Firms” list each year since 2013. Read about some of our results.

We have recovered over a billion dollars for our clients against the world’s largest corporations in cases concerning false advertising, unfair business practices, data breaches, and defective products against some of the largest tech companies, including Apple, Google, LG, Yahoo, and Motorola.

For a free consultation about your potential claims, contact one of our consumer protection lawyers at 866-981-4800 or complete the form below.

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